ATAC Global CX · Legal

Refund Policy

Version 1.0.0 · Effective April 22, 2026 · Last revised April 22, 2026

Draft pending legal review. This policy is under review by Ontario legal counsel. Material updates will be published with a version bump.

We want you to be confident about your purchase. This Refund Policy explains when you can get a refund, how to request one, and what happens afterward. It forms part of our Terms of Service.

The simple version: You have 48 hours from purchase to request a full refund — as long as you have not started your assessment. Once your assessment starts, fees become non-refundable because the value of the service (delivered assessment, scoring, credential eligibility) has been substantially delivered.

1. When a Refund Is Available

Scenario	Refund
Within 48 hours of purchase AND assessment not yet started	Full refund
Assessment started but not completed	No refund
Assessment completed (pass or fail)	No refund
Duplicate charge or technical billing error	Full refund of the duplicate
Service not delivered due to platform failure on our side	Full refund or replacement at your choice
Credential revoked for violations of our Terms	No refund

2. Why Assessments Are Non-Refundable Once Started

When you start an assessment, you receive:

Access to proprietary assessment content
Real-time scoring and analysis infrastructure
Eligibility to earn a permanent blockchain credential
Access to gap analysis and performance feedback (Pro tier)

These services have a substantial cost to deliver and cannot be "returned." This is why we require 48-hour cooling-off BEFORE you start the assessment, and why fees become non-refundable after.

3. How to Request a Refund

Email support@atacglobalcx.com with:

Your registered email address
Date and approximate time of purchase
Reason for the refund request

We respond to refund requests within 2 business days. Approved refunds are processed to your original payment method within 5-10 business days (depending on your card issuer).

4. Team and Employer Seats

Team seat purchases (minimum 10 seats) follow different rules:

Unused seats within 30 days: refundable at the per-seat rate
Seats where the candidate has started an assessment: non-refundable
Seats assigned but unused by candidate: refundable within 30 days

Employer refunds are processed as credit notes against your account first, then as refunds to the original payment method if the account is closing.

5. Chargebacks and Disputes

If you believe a charge is in error, please contact us first at support@atacglobalcx.com. We can usually resolve issues faster than the chargeback process.

If you initiate a chargeback, we will provide your payment processor with evidence of the service provided, including your consent records (timestamps, IP address, user-agent, accepted document versions) and the service delivery log. This is standard practice and is why we maintain a detailed consent audit trail.

6. Exceptions Required by Law

Where applicable consumer protection laws grant refund rights beyond this Policy (for example, certain "distance selling" or "cooling-off" rights in some EU countries), those rights apply and override conflicting terms in this Policy.

7. Changes to This Policy

We may update this Refund Policy. Changes apply to future purchases. Purchases made under a prior version of this Policy will be refunded under the terms that were in effect at the time of purchase.

Refund Requests Email: support@atacglobalcx.com
Response time: 2 business days
Processing time: 5-10 business days to your original payment method