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ATAC Certification Authority
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Let's get you certified.

Your payment has been received and your assessment access is ready. You'll also receive a confirmation email from PayPal. Below is everything you need to know before you begin.

Product
ATAC Remote CX Readiness Assessment™
Includes
Assessment + ATAC Call Readiness Simulator™
Blockchain Credential
Issued on pass ◆

Check your email for your PayPal receipt. Keep it — your credential ID will be sent to this address after you pass.

Your Path to Certification

Here's exactly what happens next.

Three steps stand between you and a blockchain-verified professional credential. The whole process takes under 40 minutes. You can start right now.

Start Here
01
Complete the 40-Question Assessment

40 questions across 5 CX curriculum domains — professionalism, communication, customer service operations, technology, and compliance. Takes approximately 10 minutes. Your score is calculated immediately on completion.

Do this now
02
Complete the ATAC Call Readiness Simulator™

After the assessment, you'll enter a live AI voice simulation. You'll receive a scenario briefing, then handle a real call with an AI customer persona. The system scores your performance across 5 dimensions in real time. Takes approximately 8–10 minutes.

Follows automatically
03
Receive Your Score Report + Blockchain Credential

If you pass both components (70% on the assessment, 65/100 on the simulator), your ERC-721 blockchain credential is minted automatically on Polygon Mainnet. Your full PDF score report and credential ID are sent to your email within minutes.

Issued on pass
Ready when you are
Begin your assessment now
Find a quiet space, use a microphone for the voice simulation, and allow 40 minutes without interruption.
Begin Assessment →
ATAC Call Readiness Simulator™

What to expect from the voice simulation

The simulator is the part most candidates find most valuable — and most surprising. You're not reading answers from a list. You're having a real voice conversation with an AI customer who reacts to everything you say.

Your Scenario
The Frustrated Billing Customer

A customer calls in, frustrated after being double-charged on their account last month. Your job is to handle the call the way a professional remote CX agent would — with empathy, clarity, and a strong close. The AI customer adjusts its emotional tone based on how you respond.

  • 🎤Use a microphone — the simulator requires voice input. A headset, earbuds, or your built-in mic all work.
  • 🔇Find a quiet space. Background noise affects the voice recognition and your score.
  • 🕑The simulation runs for a maximum of 10 minutes. Most candidates finish in 7–8.
  • 🧠Speak naturally. Don't read from a script — the AI responds to authentic conversation, not recited phrases.
  • 📈After the call, your score breakdown appears immediately — showing how you performed across all 5 dimensions.
ATAC Call Readiness Simulator
Your Results

What you'll receive on pass

Your full score report shows exactly how you performed across every dimension — the assessment and the simulator. You'll see where you're strong and where to focus for the full certification program.

Simulator Score Breakdown

5 dimensions · 20 points each · Pass threshold: 65/100

Professional greeting
20 pts
Empathy demonstration
20 pts
Resolution clarity
20 pts
Tone & language
20 pts
Call close quality
20 pts
Pass both components and your ERC-721 credential is minted automatically on Polygon Mainnet — within minutes, no manual steps.
ATAC Global CX Certification Authority Seal

Your credential carries this seal.

Every ATAC assessment pass issues a tamper-proof ERC-721 token on Polygon Mainnet. Your Credential ID and blockchain hash are printed on your certificate and verifiable by any employer at atacglobalcx.com/verify — no account, no cost.

What to do after you pass
✓  Check your email for your PDF score report and Credential ID
✓  Add your credential to your LinkedIn profile
✓  Share your Credential ID with employers — they can verify at atacglobalcx.com/verify
✓  Add your credential to your LinkedIn profile and CV
ATAC Seal

Your credential is
40 minutes away.

Everything is ready. Find a quiet space, plug in your microphone, and begin. You've already done the hard part — you invested in yourself.

Blockchain credential minted on pass  ·  PDF report included  ·  LinkedIn shareable  ·  40 minutes

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